FAQ
Payment
- Payments are made through Paypal.
- It is not necessary to be a Paypal account holder as payments can be made by using a debit or credit card.
- If you want to place an order and pay with bank transfer please ask for info.
- Payment includes Paypal fee and shipping and handling taxes.
- Free shipping on orders over 30€ to Portugal / 100€ to Spain.
Shipping / Delivery
- Yes, we ship worldwide.
- All orders are normally dispatched within 48 hours via CTT (Portuguese mail).
- International orders (outside Portugal) will be shipped with tracking number.
- If your order includes a record on pre-order ALL records will be sent together as soon the pre-order its available.
- Please let us know if you want your order to be dispatched in separately (extra shipping may apply).
- You’ll receive a email notification as soon as your order is packed and ready for shipping.
- Please add our email – orders@chaputa.com – to your email list so that messages from our webstore system won’t get lost in your junk folder.
Returns
- If you’re not satisfied with your order we will happily exchange it or refund you on receipt of the item.
- Please note that you will be responsible for return postage costs and please obtain proof of postage in case item is lost in the post.
- All records must be returned sealed if it’s the case.
- Unclaimed packages returned to our warehouseare are not refundable. New shipping subject to extra charges.