FAQ

Payment

  • Payments are made through Paypal.
  • It is not necessary to be a Paypal account holder as payments can be made by using a debit or credit card.
  • If you want to place an order and pay with bank transfer please ask for info.
  • Payment includes Paypal fee and shipping and handling taxes.
  • Free shipping on orders over 25€ to Portugal / 100€ to Spain.

Shipping / Delivery

  • Yes, we ship worldwide.
  • All orders are normally dispatched within 48 hours via CTT (Portuguese mail).
  • International orders (outside Portugal) will be shipped with tracking number.
  • If your order includes a record on pre-order ALL records will be sent together as soon the pre-order its available.
  • Please let us know if you want your order to be dispatched in separately (extra shipping may apply).
  • You’ll receive a email notification as soon as your order is packed and ready for shipping.
  • Please add our email – orders@chaputa.com – to your email list so that messages from our webstore system won’t get lost in your junk  folder.

Returns

  • If you’re not satisfied with your order we will happily exchange it or refund you on receipt of the item.
  • Please note that you will be responsible for return postage costs and please obtain proof of postage in case item is lost in the post.
  • All records must be returned sealed if it’s the case.