Refund and Returns Policy
Returns, Refunds & Shipping Policy
We want you to be happy with your order. If there is a problem with a record you received, please contact us at orders@chaputa.com before sending anything back. We’ll do our best to sort it out quickly.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return, a record must be unused, unopened and in the same condition in which you received it, including its original packaging.
Opened records cannot normally be returned for a full refund. If you have opened a record and would nevertheless like to return it, please contact us first. Depending on its condition, a partial refund may be offered.
We cannot accept returns for:
- Records returned more than 30 days after delivery.
- Records that have been played or otherwise used.
- Records damaged after delivery for reasons not related to a defect or an error on our part.
- Records with missing items or parts not caused by an error on our part.
Damaged or Defective Records
If your record arrives damaged, defective or with a manufacturing fault, please contact us at orders@chaputa.com as soon as possible, preferably within 7 days of delivery.
For records damaged during shipping, please send us photos of the record, sleeve and packaging, so we can assess the damage and deal with the shipping carrier if necessary.
Depending on the situation, we may offer a replacement, partial refund or full refund.
For manufacturing defects, such as severe pressing problems, we may need to assess the record before arranging a replacement or refund. Minor surface noise, occasional clicks or pops, and other characteristics inherent to some records are not necessarily considered manufacturing defects.
Wrong or Missing Items
If we have sent you the wrong record, or an item is missing from your order, please contact us at orders@chaputa.comand let us know as soon as possible. We will correct the mistake at our expense.
Shipping Options & Untracked Shipments
We offer two shipping options for orders:
- Tracked shipping — the shipment includes a tracking number and can be followed during transit.
- Untracked shipping — a lower-cost option without a tracking number.
If you choose untracked shipping, you accept the risk associated with sending your order without tracking. CHAPUTA! RECORDS cannot be held responsible for orders that are lost, delayed or not delivered when the untracked shipping option was chosen by the customer.
For valuable or limited records, we strongly recommend choosing tracked shipping.
Refunds
Once we receive and inspect a returned item, we will let you know whether your refund has been approved.
Approved refunds will be made to the original payment method. Please allow some time for the refund to be processed by your payment provider or bank.
Original shipping costs are non-refundable, except where the return is the result of an error on our part or a defective/damaged item.
Sale Items
Sale items are not eligible for return or refund, except in cases where the item arrives damaged, defective or we have sent you the wrong item.
Exchanges
We replace records only when they are defective, damaged, or incorrectly supplied.
If you need to exchange an item, please contact us at orders@chaputa.com before returning it. We will provide you with the appropriate instructions.
Returning an Item
Please do not send a return without contacting us first.
If a return is approved, we will provide the return address and instructions.
Unless the return is due to an error on our part, or the item arrived damaged or defective, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service when returning records. We cannot be responsible for returns that are lost in transit.
Need Help?
For any questions about returns, refunds, damaged records or defective pressings, please contact:
We’re a small independent record label and mail-order shop, and we’ll always try to deal with problems fairly and reasonably.